Hi,

Yesterday i've been trying all day to accelerate my harddrive using my 20GB SDD.

So I successfully installed the Intel Rapid Storage Technology software and was able to change my SSD into a caching device.

My SDD model is KINGSTON SMS151S324G

Hard Drive is TOSHIBA MQ01ABF050

But the problem is that everytime i try to accelerate my hard drive I get the same error: "An unknown error has occured while an operation was in progress. The operation could not be completed."

If I then check my windows log files IRTS_UI gives me the following error: "Error: Action failure, Action request timed out DiskSetCacheMode."

While browsing some people found a solution by shrinking their main partition by about 20MB. This however does not solve the problem for me. I Keep getting the same error.

All my drivers are up to date and I am using the latetst RST software. 

Note: I also changed my BIOS - stettings to work as RAID, so this cannot be the problem either.

Hope somebody can help me.

Vincent

I noticed one day that my machine was starting to run slower than normal; when I opened the task manager I saw nearly 50 running "Intel(r) system usage report"s all running at once.  I'm not sure how to stop so many from opening at once or if this is a virus or bug on my machine.  I normally run with 100-102 processes happening but this brought it up to 170 on occasion.

I have a Dell XPS 8100 that I purchased about 8 years ago. I ordered it with RAID 1 (mirroring) and a 1.5TB system disk. The system (OS) drive is the RAID drive. About a year ago drives started to fail, which I expected. I would replace the failed drive (port 0 or 1) and log on as an administrator and run the GUI for IRST. It would say there is a blank disk and offer to rebuild the array. I would say yes and over the next 24 hours or so it would rebuild the array. Fine. But a about a year ago drives started failing pretty frequently. In the last few months they have been failing at a rate of about one a month. I was talking to my supervisor at work about this (we are IT guys) and he suggested maybe the drives are not really failing but the IRST controller is having a problem and is giving me false information. He suggested bringing one of the "failed" drives to work and testing it. Today I brought the most recently failed disk to work and plugged it into my Startech USB drive dock. I am able to access it with no problem. Since it is mirrored it behaves just as if it were the only drive, with the same structure as a single drive in a Windows 7 system. I can open and access my user folder and can open files.

I noticed that there is a driver update for the IRST on my system. I was reluctant to install this before as I was afraid if something went wrong I would lose the whole array but if I can access the drive I brought to work I suppose I have a backup of everything.

Does anyone have any thoughts or advice on this?

Thanks,

Don

Hello everyone,

I'm experiencing a problem with my RAID 10 array and need some advice.

My computer is based on an ASUS P8Z77 WS motherboard with an Intel controller managing the following ports :

2 x SATA 6Gb/s port(s)

4 x SATA 3Gb/s port(s)

My OS is Windows 7.

I have a RAID 0 array of two SSDs for the system on the two SATA 6Gb/s ports and a RAID 10 array of four HDDs for data on the four SATA 3Gb/s ports.

Both arrays are managed through Intel Rapid Storage Technology software version 12.9.0.1001.

Yesterday I tried to clone a friend's HDD with Clonezilla, using an extra SATA port managed by a Marvell PCIe 9128 controller.

During the process of trying to save an image of the HDD on my computer, I couldn't see my RAID 10 array as a target to save the image and aborted the process.

After a reboot, one of the physical HDD of my RAID 10 array was indicated as degraded, so I allowed the IRST software to rebuild the data under Windows overnight.

Everything went fine and my RAID 10 array was working this morning.

Tonight I started my computer and realized my RAID 10 array was not accessible. All of the four drives are marked as offline in the IRST's POST slash screen and in the IRST software under Windows.

I'm pretty sure the HDDs are working and the data on the disks should be OK, but I'm not sure how to try to get it online again.

In the IRST software, I have the option to "Clear metadata" for each one of the four physical HDDs of my RAID 10 array.

So my questions are :

1. Should I click "Clear metadata" in order to let the RAID 10 array "rebuild" itself ?

1B. Which one should I click then ?

2. Would it be possible to try to rebuild the data from the RAID 10 array HDDs and save it to another HDD before trying anything with the IRST ?

2B. Which software would allow me to do that ?

3. Should I cry ?

Thanks in advance if you have any insight in this kind of problem and any advice...

1) Went here: https://downloadcenter.intel.com/

2) Downloaded update tool. Update tells me I have version 10.0.10586 installed, and the latest version is 10.1.1.14. Device Manager confirms driver version. "Infinst" folder doesn't exist in registry, so can't confirm version that way.

3) I download latest version and install fails from and "Unknown Error"

It gives me to option to "View Log Files", but there are 3 of them and they are super long:

"Chipset_20160522160728.log"

"Chipset_20160522160728_0_SetupChipsetx64.msi.log"

"Chipset_20160522160728_0_SetupChipsetx64.msi_rollback.log"

If anyone needs one these these logs to help, I can post as requested.

My raid showed as degraded as one of the drives became unplugged.  I plugged the drive back in, and now it shows REBUILD at startup, and says it needs to be rebuilt from within the OS, but I cannot find the utility to launch within windows 7.   What am I doing wrong?  Where do I find it?

Any help is greatly appreciated!

I have a 6 drive array with RAID5. One of the drives failed outright. When I booted up this morning, it wasn't even registering. I've plugged it into other ports and it's just gone. That caused the RAID to return as failed. I put in another drive - this one is considerably larger than the others. I want to rebuild the array so I can pull my data off there. I was working on a project and I don't have a recent backup for several of the assets.

There is no option in the Intel RST to restore to another drive. It sees the new drive it its spot but doesn't rebuild automatically or ask me if I want to restore.

Is there a way I can get the array to rebuild without sending this to a data recovery center? I don't have $15K to throw at this. I have looked everywhere for a solution and I can't find anything where people didn't just start from scratch.

Thank you.

I'm receiving unknown error during install of chipset update 10.1.1.14 I currently have version 10.0.10586.0 installed. My system model is EL1852G brand is emachines OS is Win10. These are the log files

Hello everyone. I have an incredibly frustrating issue with my computer when attempting to setup a RAID 0 array. When I boot my system with RST enabled, but no RAID array, everything works fine. When I interrupt the boot process, with ctrl + i, to configure the RAID array in RST, I can stay in the menu and do whatever I want but the system will power off after approximately 15 seconds. No matter what menu I am in or what was selected. There seems to be no trigger other than just time. I have attempted to reset my BIOS, update my BIOS, do a bare-bones start with no GPU, one stick or RAM, etc. Nothing has had any effect on this problem.

Specs if necessary:

Asus Z170 Pro Gaming Motherboard

6600k @ 4.7 GHz (returned to stock during testing with no change)

Corsair H80i cooler

16GB DDR4

Asus Strix 980ti OC

EVGA 750W Supernova PSU

2x WD 1TB hard drives

My computer is relatively new. I have determined that a reproducible problem occurs when I set the SATA mode in the BIOS to RAID (from AHCI). With RAID set, all kinds of boot and shutdown are slow. After shutdown and sleep has shut off the graphics card (monitor in stand by), the fans and power light stay on for 3-7 minutes. Attempting to wake used to be protracted but worked eventually (albeit slower than a cold boot) but more recently the wake attempt seems to be aborted and the PC resets or restarts instead.

During boot, the computer spends a prolongued period of time in the phase prior to handover to Windows. The animation, in case it helps, is shown in the video below with a noisy electronic music track that I cannot protect you from.

https://www.youtube.com/watch?v=otw9ONYJLkk

Is there any way around this other than using a software RAID? Is there any way to tell whether the cause is on ASUS' side or Intel's? I have the latest chipset driver: Intel Chipset Driver V10.1.1.13. I have the second-most recent BIOS update. The latest simply adds support for CPUs I don't have so is not a potential solution.

The HDD-based RAID 0 is seen as an SSD by the OS which is apparently not an uncommon problem for at least one other Intel chipset (X79).

Further, one SATA drive would fail to wake/disappear from Windows when waking and could only be restored by restart or scanning for new hardware in Windows Device Manager. I side-stepped that problem by transferring it to a PCI-E SATA expansion card.

OS: Win 10 Pro 64-bit

Mainboard: ASUS Z170 Pro Gaming, BIOS v1904

CPU: Intel i7 6700 (6th gen), Stock HSF, Undervolt Offset -0.15 V, LLC 4

RAM: Corsair LPX Vengeance 2x8GB DDR4-3000 (CMK16GX4M2B3000C15)

Graphics: Gigabyte NVIDIA GeForce GTX 950

Sys Drive: Samsung Evo 750 SSD, 250 GB

Data Drives: OCZ Vertex 2 SSD, 60 GB; WDC WD1002FAEX-00Y9A0, ~1 TB; WDC WD2003FZEX-00Z4SA0, ~2 TB; WDC WD2002FAEX-00MJRA0, ~2 TB; RAID 0, ~300 GB [Maxtor 6B160MO x 2]

PSU: XFX TS 750W (P1-750S-NLB9)

Bluetooth: Parani UD100 Bluetooth USB Adapter

Monitor: LG 21.5" W2246S-BF 16:9 Wide LCD Monitor 1920x1080 5ms

Logitech G500 mouse, K120 keyboard.

UEFI BIOS divergence from optimised default settings

AI Overclock Tuner [Auto]->[XMP]

DRAM Frequency [Auto]->[DDR4-2933 MHz]

Min. CPU Cache Ratio [Auto]->[40]

Max CPU Cache Ratio [Auto]->[40]

CPU Core/Cache Voltage [Auto]->[Offset Mode]

DRAM Voltage [Auto]->[1.350]

DRAM CAS# Latency [Auto]->[15]

DRAM RAS# to CAS# Delay [Auto]->[17]

DRAM RAS# ACT Time [Auto]->[35]

CPU Load-line Calibration [Auto]->[Level 4]

SATA Mode Selection [AHCI]->[RAID]

Model Name LED Lighting [Breathing Mode]->[Disabled]

SupremeFX LED Lighting [Breathing Mode]->[Disabled]

CPU Q-Fan Control [Auto]->[PWM Mode]

Where can I download a Win 10 supported version of Intel Matrix Storage Manager?

Hello,

I have RST running in version 14.8.0.1042 on Windows 10 Pro 64-Bit (10.0.14393 Build 14393) with two RAID-arrays setup. So RST is one version older than the most recent one. How can I actually update the software, while keeping everything set intact?

Do I just have to run the SetupRST.exe and it automatically updates everything?

Thanks a bunch,

eC

I really like the e-mail notification feature included in the Intel Rapid Storage Technology Software/Driver. I can see how to configure the SMTP Host (server), sender e-mail address and 1 or more recipient e-mail addresses, but I don't see where I can configure the SMTP server username and password (to authenticate to my provider's SMTP server).  How can I set the SMTP server username and password for RST e-mail notifications?

Thank you.

Hi,

I recently upgraded to Windows10 Pro 64bit and I noticed that the RST service is not running (icon has a yellow "!" mark) and my computer was slightly slower than before. I'm not very good in these stuff but I feel something's wrong when a driver is not working. I tried restarting the service manually, ran it in compatibility mode, and it all failed. I tried the Intel Update Utility but it did not detect any new drivers. I also tried to install the latest 14.5.0.1081 driver (SetupRST.exe) manually from Intel's download site but it showed a failure message and says "This platform is not supported"

I really need help with this, thanks!

Hello,

I don't know why but intel 8 series /c220 series smbus controller 8c22 device status shows: no drivers installed for this device ? My windows 10 Pro 64 - bit. Temerature of laptop is higher than normal.

Please help me fix this. my chipset is 10.1.1.38

Hi,

Yesterday i've been trying all day to accelerate my harddrive using my 20GB SDD.

So I successfully installed the Intel Rapid Storage Technology software and was able to change my SSD into a caching device.

My SDD model is KINGSTON SMS151S324G

Hard Drive is TOSHIBA MQ01ABF050

But the problem is that everytime i try to accelerate my hard drive I get the same error: "An unknown error has occured while an operation was in progress. The operation could not be completed."

If I then check my windows log files IRTS_UI gives me the following error: "Error: Action failure, Action request timed out DiskSetCacheMode."

While browsing some people found a solution by shrinking their main partition by about 20MB. This however does not solve the problem for me. I Keep getting the same error.

All my drivers are up to date and I am using the latetst RST software. 

Note: I also changed my BIOS - stettings to work as RAID, so this cannot be the problem either.

Hope somebody can help me.

Vincent

Hi,

I'm a  it puzzled, first of all its always a hassle to find the chipset driver. The search isn't all to user-friendly.

Now if i select "Downloads for Desktop Chipsets" the list don't even show the drivers for win10. The list don't even have windows 10 as an OS.

i have to manually search and find among lots of other old stuff before i can find this page:

Download Intel® Chipset Device Software (INF Update Utility)

Now the other question i have is that installing windows 10 i see that my chipset driver have a later version then the latest available version form Intels page.

Windows installs version 10.1.1.38 (or 32) but at here at Intel the latest version i find is 10.1.1.14. Why is that?

It puzzles me that Windows have a later version then the company making the chipset and software.

Hopefully someone can explain this.

My chipset is Z170A (motherboard MSI Z170A GAMING M7).

Hi,

I have an issue with the Intel Extreme Tuning Utility, the latest version. (6.1.2.13)

I could not get it to install, latest windows 10 (build 14393) I kept getting getting an error saying could not start the XTU service, verify you have sufficient privileges.

I got frustrated, so I re-installed windows to remove any old versions or conflicts.  Then once windows and drivers were fully patched I tried the XTU install again, but got the same error.

In Windows Services I noted that XTU was listed as starting. I noted that in resource monitor the Intel integrated clock controller service ICCS was using a bit of CPU.

When i manually stopped the ICCS the XTU started just fine, then I could start the XTU without a drama, and the install completed without error.

Now each time I startup the PC the XTU does not start. it will start when I manually stop the ICCS.

The board is an ASrock Z170 Pro 4, with the latest BIOS, 7.0.

Intel Driver update utility finds a new version of chipset drivers for Lenovo G560 and downloads, but the installs fails with the following log details.  What do I need to do to make the update work and stick?  The machine was originally win  64 bit but upgraded to win 10 64 bit.

[10E4:1A88][2016-11-08T09:57:17]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\VivekVinay\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{389AD7AA-6E60-488E-B280-A60A879A4D00} {0E333A1D-6F41-49CE-A0ED-95F4DCA8FE6E} 1244'

[10E4:1A88][2016-11-08T09:57:17]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

[10E4:1A88][2016-11-08T09:57:17]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

[10E4:1A88][2016-11-08T09:57:17]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

[10E4:1A88][2016-11-08T09:57:17]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

[10E4:1A88][2016-11-08T09:57:17]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\VIVEKV~1\AppData\Local\Temp\Intel\Logs\Chipset_20161108095717.log'

[10E4:1A88][2016-11-08T09:57:17]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\VivekVinay\Downloads\Intel Components\SetupChipset.exe'

[10E4:1A88][2016-11-08T09:57:18]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

[10E4:1A88][2016-11-08T09:57:18]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[10E4:1A88][2016-11-08T09:57:18]i000: Loading managed bootstrapper application.

[10E4:1A88][2016-11-08T09:57:18]i000: Creating BA thread to run asynchronously.

[10E4:0A98][2016-11-08T09:57:18]i000: ** MBA ** Command line:

[10E4:0A98][2016-11-08T09:57:18]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[10E4:0A98][2016-11-08T09:57:18]i000: ** MBA ** Calling Engine.Detect()

[10E4:1A88][2016-11-08T09:57:18]i100: Detect begin, 3 packages

[10E4:1A88][2016-11-08T09:57:18]i000: Setting string variable 'DotNet35' to value '1'

[10E4:1A88][2016-11-08T09:57:18]i000: Setting string variable 'DotNet40Client' to value '1'

[10E4:1A88][2016-11-08T09:57:18]i000: Setting string variable 'DotNet40Full' to value '1'

[10E4:1A88][2016-11-08T09:57:18]i000: Setting string variable 'DotNet45' to value '394802'

[10E4:1A88][2016-11-08T09:57:18]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

[10E4:1A88][2016-11-08T09:57:18]i101: Detected package: DotNet45, state: Present, cached: None

[10E4:1A88][2016-11-08T09:57:18]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

[10E4:1A88][2016-11-08T09:57:18]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

[10E4:1A88][2016-11-08T09:57:18]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

[10E4:1A88][2016-11-08T09:57:18]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

[10E4:1A88][2016-11-08T09:57:18]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

[10E4:1A88][2016-11-08T09:57:18]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

[10E4:1A88][2016-11-08T09:57:18]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

[10E4:1A88][2016-11-08T09:57:18]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

[10E4:1A88][2016-11-08T09:57:18]i199: Detect complete, result: 0x0

[10E4:1A88][2016-11-08T09:57:24]i200: Plan begin, 3 packages, action: Install

[10E4:1A88][2016-11-08T09:57:24]w321: Skipping dependency registration on package with no dependency providers: DotNet45

[10E4:1A88][2016-11-08T09:57:24]i052: Condition 'NOT VersionNT64' evaluates to false.

[10E4:1A88][2016-11-08T09:57:24]i204: Plan 3 msi features for package: SetupChipsetx86.msi

[10E4:1A88][2016-11-08T09:57:24]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[10E4:1A88][2016-11-08T09:57:24]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[10E4:1A88][2016-11-08T09:57:24]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[10E4:1A88][2016-11-08T09:57:24]i052: Condition 'VersionNT64' evaluates to true.

[10E4:1A88][2016-11-08T09:57:24]i204: Plan 3 msi features for package: SetupChipsetx64.msi

[10E4:1A88][2016-11-08T09:57:24]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[10E4:1A88][2016-11-08T09:57:24]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[10E4:1A88][2016-11-08T09:57:24]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[10E4:1A88][2016-11-08T09:57:24]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\VIVEKV~1\AppData\Local\Temp\Intel\Logs\Chipset_20161108095717_0_SetupChipsetx64.msi_rollback.log'

[10E4:1A88][2016-11-08T09:57:24]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\VIVEKV~1\AppData\Local\Temp\Intel\Logs\Chipset_20161108095717_0_SetupChipsetx64.msi.log'

[10E4:1A88][2016-11-08T09:57:24]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[10E4:1A88][2016-11-08T09:57:24]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[10E4:1A88][2016-11-08T09:57:24]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[10E4:1A88][2016-11-08T09:57:24]i299: Plan complete, result: 0x0

[10E4:0A98][2016-11-08T09:57:24]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

[10E4:0A98][2016-11-08T09:57:24]i000: ** MBA ** Getting window handle.

[10E4:0A98][2016-11-08T09:57:24]i000: ** MBA ** Calling Engine.Apply(). Window handle: 460170

[10E4:1A88][2016-11-08T09:57:24]i300: Apply begin

[04DC:06BC][2016-11-08T09:57:24]i000: Caching bundle from: 'C:\Users\VIVEKV~1\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

[04DC:06BC][2016-11-08T09:57:24]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

[04DC:098C][2016-11-08T09:57:24]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

[04DC:098C][2016-11-08T09:57:24]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

[04DC:06BC][2016-11-08T09:57:24]i323: Registering package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, version: 10.1.1.14, package: SetupChipsetx64.msi

[04DC:06BC][2016-11-08T09:57:24]i301: Applying execute package: SetupChipsetx64.msi, action: Install, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

[04DC:06BC][2016-11-08T09:57:29]e000: Error 0x80070643: Failed to install MSI package.

[04DC:06BC][2016-11-08T09:57:29]e000: Error 0x80070643: Failed to execute MSI package.

[10E4:1A88][2016-11-08T09:57:29]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[10E4:1A88][2016-11-08T09:57:29]i319: Applied execute package: SetupChipsetx64.msi, result: 0x80070643, restart: None

[10E4:1A88][2016-11-08T09:57:29]e000: Error 0x80070643: Failed to execute MSI package.

[04DC:06BC][2016-11-08T09:57:29]i301: Applying rollback package: SetupChipsetx64.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi, arguments: ' MSIFASTINSTALL="7" IIF_MSI_SWITCHES="" ARPSYSTEMCOMPONENT="1"'

[04DC:06BC][2016-11-08T09:57:30]e000: Error 0x80070643: Failed to uninstall MSI package.

[04DC:06BC][2016-11-08T09:57:30]e000: Error 0x80070643: Failed to execute MSI package.

[10E4:1A88][2016-11-08T09:57:30]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[10E4:1A88][2016-11-08T09:57:30]i319: Applied rollback package: SetupChipsetx64.msi, result: 0x80070643, restart: None

[04DC:06BC][2016-11-08T09:57:30]i329: Removed package dependency provider: {FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}, package: SetupChipsetx64.msi

[04DC:06BC][2016-11-08T09:57:30]i351: Removing cached package: SetupChipsetx64.msi, from path: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\

[04DC:06BC][2016-11-08T09:57:30]i329: Removed package dependency provider: {23312E5E-F714-4F0B-97F5-4A7E2DEFE61E}, package: SetupChipsetx86.msi

[04DC:06BC][2016-11-08T09:57:30]i330: Removed bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}

[04DC:06BC][2016-11-08T09:57:30]i352: Removing cached bundle: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, from path: C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\

[10E4:1A88][2016-11-08T09:57:30]i000: ** MBA ** Apply complete. Status: '-2147023293' Restart: 'None' Result: 'None'

[10E4:1A88][2016-11-08T09:57:30]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

[10E4:0A98][2016-11-08T09:57:30]e000: ** MBA ** Unknown error.

I'm having problem with my 3.0 usb ports in my laptop asus K55A.

Firstly, I tried to install Intel USB3.0 Driver from the Asus Support page ASUSTeK Computer Inc. -Support- Driver & Tools - K55A  . The USB category has two options, one is Asmedia and another is Intel. I chose Intel because Driver Easy (software) scanned and showed that my usb ports are Intel. However, the installation failed with the Windows message "the computer does not meet the minimum requirement for installing the software". Looking for some posts on communities forum, I see some solutions are to change BIOS settings. My BIOS settings for xHCI is "disabled", nothing more related to USB. I don't know at that time how I dit but now when I see the program list in Control panel, I see the line of "Intel eXtensible host...".

Now I try to run to driver installation again and still it has above message.

Secondly, I check my driver on Device Manager in Universal Serial Bus, I just see this (the driver isn't "eXtensible....")

Then I test the speed of USB 3.0 Kingston DataTrallveler (NTFS) between 3.0 port and 2.0 port. It seems that nothing is different. It makes me thing that "3.0 mode" in 3.0 port is disabled or 3.0 doesn't work or anything like that

2.0

3.0:

So is it a problem? How can i install the driver?